Every Call Answered.
Your Team Takes the Rest.
A managed voice agent for your support line. We build it from your SOP, connect it to your phone system and CRM, and run it. Your team sends the SOP and makes a few practice calls.
Voice Agent
Last night, 6 PM to 8 AM
23
Calls answered
17
Handled without a person
4
Handed to the team
2
Callbacks due by 10 AM
Recent calls
Your Phone Rings When Your Team Is Busiest
After hours goes to voicemail
A sub with no internet at 9pm leaves a message, calls back at 8am angry, and your first call of the day starts behind.
An outage floods the line
One cut fiber and every phone rings at once. Techs stop fixing the outage to tell callers about the outage.
Tier 1 eats the team's day
Reboot the router, how do I pay, what are your hours. Your best people spend the day on calls your SOP already answers.
Subs repeat themselves
Every transfer starts over: name, address, what they already tried. The third time, they start shopping.
Truck rolls a restart would fix
A tech drives an hour to unplug a router. Steps nobody walked the caller through become your most expensive call.
Nobody calls them first
Subs learn about the outage, the missed appointment or the late payment when it is already a problem.
It Follows Your SOP.
It Never Makes Things Up.
The call follows the flow you approved, step by step, in your words. Nothing about the account is shared until the caller is confirmed.
Confirms who is calling
Name, service address and phone number, asked one at a time and checked against your CRM
Troubleshoots with the caller, step by step
Router and modem restarts, Wi-Fi and light checks, one device at a time, waiting while it comes back up
Answers in your words
Your greeting, your recording notice, your tone
Live call
Internet trouble · 2:14
Thanks, Dana. No outage at your address. Is the Wi-Fi light on your router solid or blinking?
It's blinking orange.
Let's restart it. Unplug the router, wait 30 seconds, then plug it back in. I'll stay on the line.
Okay, it's back in.
The lights take about 90 seconds. When the Wi-Fi light goes solid, try a website on your phone.
It Knows the Sub
Before They Explain.
Once the caller is confirmed, the voice agent sees what your best rep would look up: the plan, open tickets, how often they called, why they called last time, and their churn risk in QueSee.
No starting over
A third call about the same problem skips the steps they already did
Risk changes the route
A sub with an open retention case goes to your retention team
Outages first
A known outage at their address is the first thing they hear
Before the voice agent says hello
Account #4821 · confirmed
So the call goes
Post the Outage Once.
Every Caller Hears It.
Mark an area or access point down from your phone, with what is wrong and when it is back. Callers in that area hear it first and skip the troubleshooting.
Seconds to post
Area, cause and ETA, from the field
Clears itself
The notice ends when you set it to, so nobody hears a stale ETA
No hold queue
It answers many callers at once, so a spike does not stack up
Outage board
Posted from a phone in 20 seconds
Callers in this area hear
We know about an outage in North Ridge. Crews are on it, and we expect service back by 4:30 PM.
A Warm Handoff,
Not a Cold Transfer.
Your agent hears a short summary before the caller is connected, and the case is on screen in Live Assist. Nobody asks the sub to start over.
Ticket before the handoff
Created in your CRM and read to the caller
Cancellations go to retention
A sub who wants to leave reaches your retention team, with the reason
Nobody answers? Callback
Promised by your hours, and tracked until someone calls back
Live Assist
Handoff from the voice agent
You hear before you're connected
“Dana, account confirmed. No internet after a modem restart, lights still red. Case VA-1042.”
A Standalone Agent Forgets the Call.
This One Writes It Down.
Every call lands in QueSee next to your team's calls, so the next person who talks to that sub has the whole history.
Every call in Calls
With a summary, the reason and the outcome
Callbacks in My tasks
With a due time, so a promise is never lost
Churn risk updated
The sub's profile updates after every call, like any other call
My tasks
Promised by the voice agent
Call back about slow speeds
Asked to cancel, wants a better rate
Also on Every Call
Answers from your info
Plans and prices, fees, hours, how to pay and your portal link.
Books visits and callbacks
Offers technician times the caller picks from.
Sends cancellations to your people
Never cancels, never offers credits on its own.
English and Spanish
It follows the caller's language.
Never traps a caller
Press 0 or ask for a person, any time. It never claims to be one.
Inbound, Outbound, and the Jobs Around the Call
Tell us what your line needs. We build it into your voice agent during setup, before you go live, on the same plan.
Outreach and outbound workflows
Outage notices
Voice, text and email to every sub in the area: when it goes down, when the ETA moves, when it clears.
Appointment reminders
The day before and the morning of, with a way to reschedule on the call.
Upgrade and renewal offers
Speed upgrades and promo endings, to the subs you choose, with your offer.
Payment reminders
Before the due date and after, with press 1 to pay or a link by text.
Missed-callback recovery
A sub who did not pick up gets a second try at the time they asked for.
Connected to your systems
Remote router restart
Restart the sub's router from the call through your CPE manager, and confirm it came back.
Outages from your network
Alerts from your network monitoring post the outage before the first caller does.
Payments by phone
Callers pay their balance on the keypad. Card digits never reach the agent.
Your scheduling calendar
Truck rolls and installs booked into the calendar your dispatch already uses.
Balances and write-back
Balance, due date and autopay from billing; tickets and notes on your own CRM fields.
Connects to What You Already Run
The same phone and CRM connections QueSee already runs on. Nothing to replace, no new system for your team.
Phone systems
CRM and billing
Where your team gets alerts
We Build It, Connect It and Run It
An add-on to the phone system and CRM you already run. No new tool for your team to learn.
Send us your SOP
Troubleshooting steps, billing rules, hours, plans. We read them with your call mix and build your first call flow. Your team writes nothing.
We connect it
Your phone system forwards after-hours or overflow calls to the agent's number. We connect your CRM so it can confirm who is calling.
Your team calls it first
Practice calls on a test line. Tell us what to change, or change the wording yourself in QueSee. Nothing reaches a sub until you say so.
Go live on your terms
After hours first, then overflow, then every call. We keep tuning it from real calls, and you see every one in QueSee.
Pick Your Minutes. Setup Included.
We build the call flow, connect your phone system and CRM, and keep tuning it. You pay for minutes, not seats.
Starter
Managed by QueSee
2,000 minutes a month
- Inbound and outbound calls from one pool
- Unused minutes roll over while you are subscribed
- Call flow built from your SOP, phone and CRM setup
- Ongoing tuning from your real calls
- Every call in QueSee, with summaries and callbacks
- Month-to-month, no annual contract
Standard
Managed by QueSee
5,000 minutes a month
- Inbound and outbound calls from one pool
- Unused minutes roll over while you are subscribed
- Call flow built from your SOP, phone and CRM setup
- Ongoing tuning from your real calls
- Every call in QueSee, with summaries and callbacks
- Month-to-month, no annual contract
Both plans: $0.25 per minute beyond your balance · $0.03 per text
The first 6 minutes of every call count as plan minutes. After the 6th minute, each minute counts as 2. Practice calls are free.
Questions ISPs Ask
Do we have to change our phone system?
What does my team have to do to get started?
Does it know who is calling?
Which systems does it connect to?
Will callers know they are not talking to a person?
What happens when it cannot help?
Can it make outbound calls?
Is call audio recorded?
Can we change what it says?
How are minutes counted?
What if we run out of minutes?
Is there a contract?
Another question? Ask the team
Hear It on Your Own Call Flow
Send us your SOP. We build a first version and your team calls it.