How Much Is Churn Costing Your ISP?
Most ISPs don't know the real number. Use our calculator to see what churn is actually costing you — and what you could save.
The Math Your CFO Needs to See
2% monthly churn = 400 subs lost/month
= $312K per year in lost recurring revenue (at $65 ARPU)
Replacement at $500 SAC = $2.4M/year
5% churn improvement = $15.6K revenue preserved + $120K acquisition costs avoided
3.5% monthly churn = 140 subs lost/month
= $9,100/month lost revenue (at $65 ARPU)
Replacement at $500 SAC = $70,000/month
Even saving 10 more subscribers/month = $7,800/year preserved + $60,000/year avoided acquisition
Calculate Your Numbers
Your numbers
Adjust the inputs below to see your projected ROI.
Standard for WISP/telecom in USA is ~30 months (2.5 years)
Projected Annual Savings
$109,040
gross savings before platform cost
ROI
657%
Year 1
Payback
1.6 mo
Savings Breakdown
Beyond the positive ROI: You also get 100% call visibility in real-time, free your QA team to focus on coaching and process improvement instead of manual call reviews, and gain peace of mind knowing every customer interaction is monitored.
Total Cost of Ownership Comparison
QueSee | EnterpriseCallMiner / NICE | Manual QA | Doing Nothing | |
|---|---|---|---|---|
| Annual cost (15 agents) | $13K–$22K | $100K–$250K+ | $65K–$90K (1 FTE) | $0 (direct) |
| Implementation | 2 weeks, $0 | 3–6 months, $25K–$75K | N/A | N/A |
| Coverage | 100% | 100% (with analyst) | 3–5% | 0% |
| Churn prediction | Yes | No | No | No |
| ISP-specific | Yes | No | No | N/A |
| Guarantee | 5-week ROI | None | None | None |
| Hidden cost | None | Analyst FTEs, annual retraining | Agent turnover from blind spots | $234K/year lost revenue at 15K subs |
From Call Listening to Coaching
Your QA team has the expertise. QueSee gives them the time to use it.
QA Today
20+ hrs/week listening to calls
Pulling random samples, hoping to find issues
Only 3–5% of calls reviewed
Critical issues slip through undetected
Coaching happens days later
Agents don't remember the call by the time feedback arrives
Your best people, doing mechanical work.
QA With QueSee
100% of calls analyzed automatically
AI flags the calls that need human attention
QA team focuses on coaching & training
Process improvement, not paperwork
Same-day insights with call links
Coach to real issues while they're still fresh
For 15 agents: ~$22K/year — less than one QA hire.
You're not replacing your QA team. You're unleashing them.
How We Prove the Numbers
How do we know the churn reduction was QueSee and not something else? We measure using controlled analysis: comparing cohorts of subscribers flagged by QueSee with similar subscribers not yet receiving proactive outreach. We also track save rate before and after deployment. Methodology details available during implementation — we'll walk through it with your team so the numbers hold up in a board presentation.
Download a Board-Ready Business Case
Pre-filled with your numbers from the calculator above.
- Executive summary with your specific numbers
- Problem quantification (current churn cost, QA coverage gap)
- Solution cost (QueSee license at your team size and plan)
- Projected savings with best/worst/likely ranges
- Payback timeline (Month 1: investment → Month 2–3: break-even → Month 4+: net positive)
- Competitive comparison (QueSee vs. enterprise tools vs. manual QA vs. doing nothing)
- Risk mitigation (5-week guarantee terms, 14-day trial)
- Methodology notes and industry benchmarks with sources
4.2%
churn reduction
$45K+
saved monthly
100%
call coverage
2 weeks
to go live
“QueSee transformed how we understand our customers.”
— Drew Beverage, COO, 360Broadband
Ready to See Your Numbers Come to Life?
14-day free trial. No credit card. 5-week ROI guarantee.