Your Best Customer Manager.
Now on Every Shift.
Tickets resolved from the order. Checked in your store.
QueSee works like the best person on your support team, around the clock. It learns your playbook from your SOPs and past tickets, resolves tickets from the order, runs replacements and cancels, and tells you what your customers need. Your team gets the hard cases, and the time to grow the business.
Support tickets
Today, 6 AM to 6 PM
412
Tickets in
296
Resolved by QueSee
74
Sent after a one-click review
42
With your team
Latest tickets
Your Team Gets Its Day Back
QueSee does the work your best customer manager would do, on every ticket, at any hour. Your people spend their time on customers who need a person, and on growing the business.
Takes the routine, day and night
Where is my order, damaged items, cancels and code questions, resolved from the order the moment they arrive.
Hands your team the hard cases, ready
The order, the history, what the customer wants and a draft. Your people make the call, not the lookups.
Tells you what to fix
A bad batch, a courier losing parcels, a flavor customers beg for. You hear it from the tickets first.
Start Today. Your Team Does Nothing.
An add-on, not a new helpdesk: your team keeps its inbox. No migration, no rules to write. Share what you have and we do the rest. Live in 2 weeks.
Connect your helpdesk and store
A few clicks of read access. Your team keeps the inbox, the macros and the history.
Share your playbooks, we set it up
Docs, macros, saved replies and policy pages, in any format. We set all of it up. Your team writes nothing new.
It learns from your past tickets
Your past tickets and chats teach it how your best agents answer, which policy applies when, and your tone.
Your team reviews first
Every draft waits in one queue with the order beside it. Send as written, edit, or hand it back.
Auto-send, one reply type at a time
A reply type goes automatic only once your team has approved enough of them unchanged.
Onboarding: $15,000 waived
Waived when onboarding is completed within 2 weeks, with your information shared on time.
- Full setup from your playbooks, SOPs and saved replies
- Learning from your past tickets and chats
- Your helpdesk, store and tools connected
- Tuning from your team's first weeks of reviews
It Knows Your Business Before the First Ticket
QueSee reads your past tickets and chats during setup. Nobody on your team has to explain how things work.
How your best agents answer
The replies that closed tickets without a second message become the pattern for new ones.
Your policy as it is really applied
Which exception your team makes for whom, read from what they actually did, not only what the SOP says.
Your voice
Greetings, sign-offs and the words your brand uses, so the first draft already sounds like your team.
The Same Tickets, Every Day, by Hand
Where is my order, all day
Half the queue is customers asking what the tracking page already says. Your best people copy and paste a courier status.
Damaged and missing items
Each one means opening the order, checking the photo, building a replacement by hand and writing the reply. Ten minutes a ticket.
A wrong replacement costs twice
The wrong item, the wrong address or a refund on top of a reship. You pay for the mistake and for the next ticket about it.
Launch day floods the inbox
A drop sells out and the questions arrive at once, while the team is still answering yesterday's tickets.
Customers leave quietly
A customer who says they are done with the brand looks like any other ticket. Nobody counts how many said it this week.
Bad batches show up in reviews first
Leaking packs, a courier losing parcels in one region. The tickets knew a week before the reviews did.
It Reads the Order
Before It Writes a Word.
Each ticket is matched to its order, even when the customer gives no order number. The reply quotes what the store and the courier say, in your words.
Finds the order
By order number, email, address, order total or an earlier ticket
Reads the photos
Damaged and wrong-item photos are read with the ticket
Knows the customer
Earlier tickets, replacements and refunds are on the same card
Ticket #58213
Order #10482 · found by address
The customer wrote
“Box came today and one of the bags is ripped open. Can you send another?”
Draft reply
Hi Sarah, sorry the Cold Brew Sampler arrived torn. A new one is on its way today, no need to send anything back. You will get tracking by email.
It Does the Work.
Then Checks It Happened.
The replacement or cancel runs from the ticket, built from the original order and your replacement rules. The next day QueSee checks the store, and anything promised but not done is flagged.
Built from the order
The right items, the right address, your rules for extras and swaps
Preview before it applies
Your team sees every store step on the card
Promises tracked
A replacement or refund the store cannot account for shows up the next day
Store steps
Ticket #58213 · Order #10482
Replacement order created
#10482-R · 1 x Cold Brew Sampler · $0.00
Same address as the original
Checked against order #10482
Reply sent in the ticket
From your helpdesk, same thread
Every Ticket Read
the Way Your Best Manager Would.
Your best manager remembers who complained twice, notices a bad batch on day one and knows which flavor customers miss. QueSee does that for every ticket, and shows you what to fix to grow.
Change you can see
Each topic against the period before, every number opens its tickets
Their words, not a summary
The customer's own sentence, copied word for word, next to every count
In your inbox
Daily or weekly reports to your team, warehouse or manufacturer
Insights
Last 7 days vs the 7 before
What customers write about
23
Say they are leaving · 15 got a replacement or refund
41
Product ideas from customers, in 6 themes
In their words
“Please bring back the mango one, it was my favorite.”
Understand your customers
What arrived wrong, and where
Every problem by product, part and quantity, traced to packing, shipping or manufacturing.
Who is leaving
Customers thinking of stopping, cancelling or switching brands, and what your team did for each.
What they ask you to make
Product ideas and sold-out favorites customers ask for, grouped by theme.
What they love and hate
Products liked and disliked, mood by topic, and the other brands they name.
Where they bought
Your site, a subscription, Amazon, TikTok Shop or a retail store, so each channel's problems show up.
Replies that missed
Tickets where the customer's next message shows the last reply did not land, and why.
What it cost
Replacements at store price and refunds, by topic and by product.
Reports you can forward
Mis-ships for the warehouse, product issues with photos for the maker, shipping issues by courier. By email, daily or weekly.
Your Rules, All of Them. Kind to Every Customer.
Real support is exceptions. QueSee follows your SOP where it branches and treats the customer the way your best agent would.
Rules that branch
By product, order age, region, subscription and the customer's history, the way your SOP is written.
Every question answered
It reads the whole thread and the customer's other open tickets, and answers all of it in one reply.
Care in hard moments
A loss in the family, an illness, money trouble: recognized, answered gently, or passed to your team.
Your exceptions, routed
Wholesale, partnerships, repeat problems and anything you name go to the right group with a note.
Launches and drops
Names of a coming product stay out of every reply until launch time, then its replies go live.
You Decide How Much Runs on Its Own
Start with your team reviewing everything. Move each reply type and each action to automatic when you are ready.
Draft and review
QueSee writes the reply and lines up the store steps. An agent checks it and clicks once to send and run them.
Auto-send simple answers
Tickets that need no order change, like where is my order, go out on their own. Anything that touches an order waits for review.
Auto-run the actions you allow
Pick the actions that run on their own: replacements yes, cancels yes, refunds never. The rest wait for a click.
Fully automatic
Reply and store steps together, end to end, for the reply types that earned it. Checked in your store the next day.
Automatic Is Earned,
One Reply Type at a Time.
A reply type sends on its own only after your team has approved at least 150 of them unchanged, from 10 or more reviewers, with almost no edits. If edits rise, it goes back to review.
You see the record
Reviewed, approved and edited, for every reply type
Same checks every time
An auto-send passes every check your team's Send does
Some never go automatic
Health, safety and anything you choose always reach a person
Auto-send
By reply type, last 21 days
It Learns From Your Team. Upkeep Stays Light.
Every edit your team makes is feedback. QueSee turns it into a better playbook, so nobody maintains rules by hand.
One-click reasons
When an agent edits a reply, they pick why: a wrong fact, a missed question, the tone.
Feedback becomes the playbook
Edit reasons and manager notes turn into playbook updates you approve. The next ticket gets it right.
Edits decide what is automatic
A reply type your team keeps editing goes back to review on its own.
Change a rule in plain words
Write the new policy in QueSee. It applies to the next ticket, checked before it saves.
Nothing Goes Out Unchecked
Facts come from the store
Shipping times, stock and past refunds are read from your systems. The reply cannot overrule them.
Stops if the store disagrees
A reply that says shipped or refunded is held when the order says otherwise.
Refunds wait for a person
Money moves only when someone on your team approves it.
Unreleased products stay secret
Names of a coming drop never appear in a reply before launch time.
Health and safety go to a person
A customer reporting a reaction or an injury always reaches your team.
100% of Tickets Scored, Not a Sample
Every closed ticket is scored against your SOP, whether your team or QueSee answered it. Managers see who needs coaching and on what, without reading a sample by hand. Run a phone line too? Calls are scored the same way.
The Actions Your Policy Allows
Tell us what your team does by hand. We connect it during setup, before you go live, under the same plan.
Address changes
Before the order ships, checked against fulfillment.
Returns and exchanges
Return labels and exchanges under your return policy.
Subscription changes
Skip, pause, swap or change the next date.
Store credit and codes
Goodwill credit and discount codes within limits you set.
Marketplace tickets
Amazon, TikTok Shop and Walmart messages next to your store's.
Works With What You Already Run
Your store, your helpdesk and the tools around them. Nothing to replace.
Storefronts and marketplaces
Orders, items, customers and fulfillment
Helpdesks
Replies go out from yours, in the same thread
Subscriptions and returns
What the customer is on, and what they sent back
Shipping and warehouses
Where the parcel is, and who packed it
Payments
Charges and refunds
Reviews, loyalty and messaging
Points, reviews and the campaigns behind a ticket
Not on the list, or not live for you yet?
We connect it during your setup, and you pay once it works.
Pay for Resolved Tickets. Not Seats.
Onboarding, insights and QA are included. You pay when a ticket closes on a reply QueSee wrote.
Growth
Managed by QueSee
10,000 resolutions · $0.75 each
Onboarding $15,000 waived
Waived when onboarding is completed within 2 weeks, with your information shared on time.
- 10,000 resolved tickets a month
- Replies, replacements and cancels from the ticket
- Any mode, from review-first to fully automatic
- Insights and report emails for managers
- QA on 100% of tickets, your team's and ours
- Full setup from your playbooks, SOPs and past tickets
- No seat fees, add your whole team
Beyond 10,000: $0.75 per resolved ticket
A resolution is a ticket that closes on a reply QueSee wrote, sent unchanged. Edited replies and tickets your team handles are free.
Minimum 10,000 tickets a month. Below that and growing fast? Tell us about your brand. We review every case, and we like working with growing brands.
Questions Brands Ask
Do we have to change our helpdesk?
What counts as a resolution?
What if a reply is wrong?
Is there an onboarding fee?
Is there a minimum?
Can we choose what runs automatically?
Who keeps it up to date?
Does it only answer, or does it act?
Which platforms do you work with?
What do we have to do to get started?
How long does setup take?
What does it learn from our past tickets and chats?
Can it handle a complicated SOP?
Can we change what it says?
What about launches and drops?
What do managers get?
We also have a phone line. Does QueSee cover it?
Another question? Ask the team
Put Your Best Customer Manager on Every Shift
Start today. Share your playbooks, and we show you which of last week's tickets QueSee would have resolved and what it would have done in your store.