One Platform.
Every Customer Conversation.
QueSee brings 100% Customer Experience Observability and Analytics, Automated QA, and Business Intelligence insights to service-intensive industries to create real outcomes for forward-thinking companies.
Trusted by ISPs from 2,000 to 200,000+ subscribers
Integrates with your ISP stack
Purpose-Built for Service-Intensive Industries
The same AI that powers ISP conversation intelligence, adapted for every industry where customer calls drive retention and revenue.
ISPs & WISPs
Purpose-built from day one. Smart detection that fits your SOPs — finds churn risk, competitive threats, compliance gaps, and service issues on every call. From 6-person WISPs to 200-agent regional ISPs.
- 4.2% monthly churn reduction at 360Broadband
- 75% QA time reduction at ASI Network
Telecom & Cable Operators
The same AI adapted for multi-site cable and telecom operations. Cord-cutting churn, bundle erosion, and competitive retention at scale.
- Multi-site QA consistency across locations
- Cord-cutting and bundle erosion detection
Utility Companies
Rate case preparation, regulatory compliance monitoring, and service quality intelligence for utility customer operations.
- Complaint pattern detection for rate cases
- Compliance and auditability built in
BPOs & Contact Centers
Multi-client QA consistency, team performance tracking at scale, and SLA compliance across every program.
- Consistent scoring across clients and agents
- SLA compliance monitoring and alerts
Everything You Need to Stop Losing Customers
Six core capabilities that work together to give you complete visibility into every customer conversation - and the intelligence to act on what you find.
100% CX Observability
Every call scored against one consistent standard - automatically. No sampling bias, no inter-rater variance, no calibration arguments. Same-day feedback instead of month-end surprises.
From 5-10% manual coverage to 100%
Learn moreBuilt for Your Industry
Understands billing disputes, outage reports, service provisioning, bandwidth complaints, and retention scenarios out of the box. Not generic sentiment analysis — purpose-built for service-intensive industries.
Learn moreCustomer Retention Intelligence
Customer-level risk scores with specific reasons and recommended save actions. Your retention team gets a daily list of who to reach out to and what to offer - before they cancel.
Proactive: 40-60% save rate vs. Reactive: 20-35%
Learn moreNear Instant Coaching — Not Next Quarter’s Review
Same-day coaching insights from 100% of calls - not a 2% sample reviewed two weeks later. Team leads review flagged interactions in 15 minutes instead of 3 hours of recordings.
Feedback loses 50% effectiveness after 48hrs
Learn moreAuto-Generated CRM Notes
Every call gets a structured summary pushed directly to Sonar, HubSpot, NISC, or whatever CRM you run. Agents stop spending 3 minutes writing notes after every call - it's already done. 50+ agents x 2.5 minutes saved per call adds up fast.
2.5 min saved per call per agent
Learn morePlain Language Analytics
"Which agents had the most escalations this week?" "Show me every call where a customer threatened to cancel." Ask questions in English, get answers in seconds. No SQL. No analyst.
Learn moreDynamic AI Configuration
Scoring criteria change? Compliance rules updated? Tell QueSee in plain English. New rules apply to the next call - no tickets, no waiting, no 6-week change requests.
Learn moreEvery Call. Scored Automatically.
Stop sampling 5-10% of calls and hoping it represents reality. QueSee analyzes every single customer interaction against one consistent standard - automatically, in real time.
Churn signals, compliance gaps, coaching opportunities - nothing slips through. 360Broadband went from reviewing 400 calls a month to analyzing 5,000+.
No sampling bias
Every call scored the same way - not just the ones your team has time to listen to
Real-time scoring
Calls are analyzed as they happen, not days or weeks later
Consistent standards
One AI, one rubric, zero inter-rater reliability issues - across every agent, every shift
Auto-generated CRM notes
Call summaries pushed directly to Sonar, HubSpot, NISC, or your CRM after every call - agents save 2.5 minutes of after-call work per interaction
CX Coverage
Real-time call analysis
Before
5-10%
calls reviewed
~15 calls / month
With QueSee
100%
calls analyzed
5,000+ calls / month
Analyzed just now
Churn Intelligence
At-risk subscribers this week
Subscriber #4821
High risk3rd billing complaint in 60 days, mentioned T-Mobile
Subscriber #1037
High riskRepeated outage area, asked about contract end date
Subscriber #7293
Medium riskSpeed complaint, compared to fiber competitor
12 at-risk subscribers flagged this week - 8 saved so far
Know Who's Leaving. Before They Call.
QueSee flags the issues that matter most, surfaces the real drivers behind cancellations, and scores churn risk at the subscriber level - so your team knows who to save and why, before it's too late.
Proactive saves convert at 40-60%. Reactive saves? 20-35%. The difference is knowing early enough to act.
Subscriber-level churn scores
Every subscriber gets a risk score with specific reasons - not a segment, an individual
Retention plays, not guesswork
Recommended actions based on what's actually driving the churn risk
Real-time alerts
Get notified the moment a high-risk call happens - on Teams, Slack, or email
“It comes to my phone via Teams if I have an unhappy customer.”
QueSee User, COO, US-Based ISP
Ask a Question. Get an Answer.
No SQL. No analyst. No BI team. Just type what you want to know and get an instant answer from your call data - in plain English.
Ask Q
Your call data, in plain English
What's driving churn this month?
Based on 1,247 calls this month, the top 3 churn drivers are:
- 1Billing disputes - 34% of at-risk calls. Most common: unexpected charges after promo expiry.
- 2Repeated outages - 22% of at-risk calls. Concentrated in the NW service area.
- 3Competitor offers - 18% of at-risk calls. T-Mobile 5G mentioned in 89 calls.
12 subscribers flagged as high risk → View retention queue
SOP Configuration
Update your scoring in plain English
Old way
Open a vendor ticket → 3-week turnaround → 2-hour calibration meeting → hope it works
With QueSee
“Flag calls where the customer asks about fiber upgrade availability or mentions switching to a competitor”
Live on the next call. No code. No ticket.
Active rules
Your SOPs. Your Language.
Scoring criteria change. Compliance rules get updated. New competitive threats show up. With QueSee, your operations team updates the AI in plain English - no vendor ticket, no code change, no waiting.
Describe what you want to detect, and it's live on the next call. Your standards, your language, your call.
No vendor dependency
Change scoring criteria yourself - no professional services, no calibration meetings
Live in seconds
New rules apply to the very next call that comes in
Your standards, exactly
Match your existing QA rubric - not a generic one-size-fits-all scorecard
One Platform. 100+ Languages.
Serving bilingual markets? Running operations across borders? QueSee scores calls in English, Spanish, and 100+ languages with the same criteria and the same consistency - no separate tools, no quality gap between languages.
ASI Network runs QueSee in Spanish across their Honduras operation right now. Same scoring. Same insights. Same platform.
Same standards everywhere
One QA rubric applied consistently across every language your team speaks
No separate setup
Add a new language the same way you add a new agent - it just works
Built for bilingual teams
English and Spanish agents scored on the same criteria, in the same dashboard
Call Analysis
Multi-language scoring
Sarah M.
English
Billing dispute - resolved with credit
Carlos R.
Spanish
Consulta de servicio - escalada resuelta
Marie L.
French
Demande de mise à niveau - vente réalisée
Same scoring criteria applied across all languages
Results That Speak for Themselves
“QueSee transformed how we understand our customers. The insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
Drew Beverage
COO, 360Broadband (20,000+ subscribers)
Connects to the Tools You Already Run
Pre-built integrations for the ISP stack. Connect your VoIP, billing, and network systems in hours, not months.
VoIP.ms
VoIP Platform
Direct SIP trunk integration. Call recordings flow into QueSee in real time. No manual exports, no FTP.
View DetailsSonar
Billing & OSS
Bi-directional sync with subscriber data. Billing status, plan details, and payment history in every analysis.
View DetailsCalix
Network Analytics
Correlate network performance with call patterns. Outage events and signal quality data layered into churn scoring.
View DetailsAtheral
Voice Switching
Native call recording capture from Atheral voice switching infrastructure. End-to-end conversation intelligence.
View DetailsSee What 100% Visibility Looks Like on Your Calls
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