Case Studies

They Were Losing Subscribers They Could Have Saved.
Here's What Changed.

Real results from real ISPs. Not lab tests. Not projections. Verified outcomes from operators who were losing subscribers they could have saved.

4.2%

Monthly Churn Reduction

$45K+

Saved Monthly

90%

QA Time Reduction

Featured Case Study

360Broadband

Regional ISP — 20,000+ subscribers

360Broadband was reviewing just 400 calls per month manually. Three QA analysts were scoring calls differently. Feedback reached agents 2–3 weeks late. With zero churn prediction, the retention team was always reactive. QueSee changed all of that in 11 days.

Metric

Before

After

Calls Analyzed

400/mo (manual)

5,000+/mo (automated)

QA Time

40 hrs/mo

4 hrs/mo

Call Coverage

5–10%

100%

Churn Prediction

None

75% accuracy

Monthly Savings

$45K+

“QueSee transformed how we understand our customers. AI insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
Drew Beverage, COO, 360Broadband

Read the Full 360Broadband Story