They Were Losing Subscribers They Could Have Saved.
Here's What Changed.
Real results from real ISPs. Not lab tests. Not projections. Verified outcomes from operators who were losing subscribers they could have saved.
103
Subscribers Retained
$9,352
Protected MRR / month
57,270
Calls Scored / Year
360Broadband
Regional ISP - 20,000+ subscribers
360 Broadband was sampling a fraction of calls manually, and the retention team was always reactive - cancel requests came in over the phone, and the data to stop them was scattered across Sonar, ticket history, and Preseem. QueSee scored every call from week one and built a churn-risk queue the team works every morning.
“QueSee is one of those things you always hear people around here saying. Look at QueSee. What’s going on in QueSee. QueSee escalation. It has become a fundamental part of the company.”
Kyle Ochoa, Head of Customer Solutions, 360 Broadband
All Case Studies
0
Subscribers Retained
$0
Protected MRR / month
0
Calls Scored / Year
0
Queue Decisions
Verified results from 360 Broadband, year one with QueSee
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