How ASI Network Achieved 100% Call Coverage and Cut QA Time by 75%
Regional Provider — Honduras
Results at a Glance
20x
Coverage Increase
From 5% manual to 100% automated
75%
QA Time Reduction
From 8 hours/week to 2 hours/week
100%
Call Coverage
Every customer interaction analyzed
Real-time
Performance Insights
From monthly reports to live dashboards
The Challenge
ASI Network had limited visibility into call quality, with only 5% of calls reviewed manually. The QA process consumed 8 hours per week, and it was difficult to identify customer satisfaction trends or maintain consistent service standards across their network operations. Performance insights came in monthly report form — far too late to act on emerging issues.
Before QueSee
5%
Call Coverage
8 hrs/wk
QA Time
After QueSee
100%
Call Coverage
2 hrs/wk
QA Time
Real-time
Performance Insights
The Solution
QueSee deployed automated call analysis with quality scoring and real-time performance insights. The platform immediately began analyzing 100% of customer calls, replacing the manual 5% sampling process. QA analysts could now focus on patterns and coaching rather than listening to individual calls.
2 weeks
Deployment Time
Minimal
IT Time Required
Before & After QueSee
“QueSee has given us unprecedented visibility into our call quality. Automated insights help us maintain consistent service standards across our network.”
Michael Senn
CEO, ASI Network
Tech Stack & Integration
ASI Network integrated QueSee with their existing telecommunications infrastructure.
Operations
Regional ISP Stack
Integration Time
2 weeks
IT Hours Required
Minimal
Calculate Your ROI
14-day free trial. No credit card. If you don't see ROI in 5 weeks, you don't pay.