We Come From the ISP Industry.
We Built QueSee to Fix It.
Our mission: give every ISP the tools to understand 100% of their customer interactions, predict churn before it happens, and act on insights that used to require a six-figure platform and a team of analysts.
We built QueSee because we lived the problem firsthand.
We Kept Hearing the Same Story
Our team has spent years working in the ISP industry. And no matter the operator - WISPs, regional fiber providers, cable companies - the frustrations were always the same.
“We have thousands of hours of call recordings full of insights about CX and retention. But nobody has time to listen to them all, and every vendor that could help costs $300K or doesn't understand our industry.”
QA teams were pulling five random calls a week and hoping the sample said something useful. Recordings packed with data on how to improve customer experience and reduce churn were just sitting there - because manual analysis took too long to be practical. Churn reports showed up a month late in a spreadsheet. Nobody could tell them which subscriber was about to cancel - or why - until it was too late.
“The recordings just sit there. We know the answers are in those calls. We just can't get to them.”
- ISP operator
Years in the ISP Industry
We lived the problem before we built the solution
One Mission: Help ISPs Improve CX With 100% Experience Observability
ISPs and operators have been promised visibility into their customer experience for years. But the tools that existed were too expensive, too generic, and too slow to implement. They couldn't deliver what operators actually needed - full coverage of every customer interaction, not just a sample.
The result? Most ISPs still run QA on spreadsheets, review 5–10% of calls, and find out about churn problems a month after the damage is done. The data to fix it is sitting right there in their call recordings - but nobody could make it accessible.
We built QueSee to deliver what other companies couldn't. Every ISP deserves to see what's happening across 100% of their customer interactions, know which subscribers are at risk, and have clear next steps for their team - without a massive budget or a team of data scientists to make it work.
What We're NOT
ISPs have been burned by vendors who over-promise and under-deliver. So let's be clear about what QueSee is - and what it isn't.
Not a $300K enterprise platform scaled down
And our pricing proves it - $420/month for a 6-person WISP, volume pricing for 150+ agents.
Not a generic AI with a telecom skin
Smart detection that fits your SOPs — finds churn risk, competitive threats, compliance gaps, and service issues on every call. Need to flag something new? Just describe it in plain English.
Not a phone system replacement
Integrates with the stack you already run - VoIP.ms, Sonar, Calix, and any SIP-based phone system.
Not a dashboard company
Specific actions, not pretty charts - your team gets a list of who to call and what to offer.
Where You'll Find Us
We're not just building for ISPs - we're part of the ISP community.
ISPAmerica 2026
Sponsor + Panel: "Predictive Insights for Smarter ISP Strategy"
Fiber Connect OKC 2026
Exhibitor
WISPAPALOOZA 2025
Exhibitor with Atheral
Broadband Nation Expo 2025
Exhibitor
Proud Members of the ISP Community
WISPA
WISPA is the home of 500+ wireless ISPs - a peer-driven, operator-first community that has shaped how we build QueSee from day one. The operators in this community gave us honest feedback, tested early versions, and pushed us to solve the problems that actually matter.
At WISPAPALOOZA 2025, QueSee won the WISPA Emerging Tech Competition - recognition from the ISP community that what we're building is solving a real problem for real operators.
See the WISPA Announcement →Verified results from 360Broadband (20,000+ subscribers). Read the Full Case Study →
See What 100% Visibility Looks Like
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