See every patient call. Not just the 5% the front desk listens back to.
QueSee scores 100% of front-desk calls against the practice's SOP - greeting, insurance verified, treatment plan offered, recall booked, follow-up promised. After the call, the patient profile updates: no-show risk, recall responsiveness, treatment plan status, payment friction, complaint history. Notes and tasks push into Dentrix, Eaglesoft, Open Dental, or Curve. The office manager opens one screen at 7am, not three. Add-on, not a phone-system swap.
The front desk runs on partial visibility
Four lines ringing, three patients at the counter, a sticky-note stack that never gets called back. Sample-based QA grades 3-5% of calls. The other 95-97% go to nobody.
Front desk overload buries the signal
Greeting, insurance, scheduling, treatment plans, recall, billing, complaints - all in 90 seconds per call. The signal is in the call. Nobody hears it back.
Industry QA averages
No-show patterns stay invisible
Patients hesitate, ask for a different time, hang up uncertain. The chair sits empty Tuesday morning at $250 to $500 per lost chair-hour. None of the booking-call signals get captured.
Single-location estimate
Recall cracks open and stays open
30 to 40 percent of recall patients are overdue. Each missed hygiene visit is $400 in chair revenue plus $1,500 of follow-up treatment that never gets diagnosed. Treatment plans drift past day 7. Nobody is calling the list back or tracking which plans are about to drop.
Hygiene + diagnostic pull-through
60% of plans drift past day 7Treatment plan attrition baseline
Score the call. Update the patient.
One view scores every call against the practice's SOP. The other re-scores every patient after every contact. The office manager opens the second view first.
Every call, scored against the practice's SOP
Within minutes of the call ending, QueSee scores it. Out-of-the-box dental templates - the practice edits them in week one. The dashboard gets a daily review queue, not a quarterly report.
- Greeting, insurance verification, treatment plan presentation
- Recall booking, payment plans, follow-up promised
- Spanish-language calls scored at parity with English
Every patient, re-scored after every call
After the call ends, the patient profile updates. Not a static QA score - a living profile. This is the part the practice owner and the DSO regional want.
No-show risk score
Hesitation on the booking call, repeated rescheduling, "let me check and call you back." Trending up, steady, falling.
Treatment compliance signals
Plan presented, accepted, scheduled, started, completed - with the deadline the verbal commitment is about to miss.
Insurance friction
Clean, asks every time, confused about coverage. Flagged for the financial coordinator before the appointment.
Payment likelihood
Pays on time, asks for a plan, collections risk.
Lifetime value trend
Production per patient over time, by family unit.
Recall responsiveness
Booked, rescheduled twice, ghosting. The list the front desk should call this week.
Escalation and complaint signals
Second complaint about the same issue this quarter, pattern flagged.
Treatment plan status
Verbal commitments past day 4, day 6, day 7. With the procedure codes and the dollar amount.
The patient list an office manager opens at 7am
Not a call log. A patient-by-patient view rolled up by location, by provider, by front-desk seat. 40 minutes of dashboard hopping becomes one screen.
When the office manager opens QueSee at 7am, the first thing she sees is not yesterday's call volume. It's the patients who need attention today, the recall list to call this week, and the treatment plans about to drift past their verbal commitment.
- Today's no-show risk: patients flagged as likely no-shows for tomorrow's chairs, with the call that triggered the flag
- Recall list, prioritized: overdue recalls who responded on the phone but never booked
- Treatment plans about to drift: verbal commitments past day 4, day 6, day 7, with the procedure codes and the dollar amount
- Payment friction before tomorrow's encounters: copay or coverage uncertainty, routed to the financial coordinator
- Today's escalations and follow-up promises: complaints, follow-ups promised but not delivered, recall retries scheduled
- Cross-location benchmarks for DSOs: no-show rate, recall conversion, treatment plan velocity, new-patient-call conversion across locations
Three QueSee seats: $210 per month. Recovering one missed recall a week pays for the year. Recovering one no-show pays for the month.
Front Desk Dashboard
Tuesday, 7:02 AM - rolled up by location, provider, seat
Today's no-show risk
12 patients flagged as likely no-shows for tomorrow's chairs, with the calls that triggered the flag.
Recall list, prioritized
Overdue recalls who responded on the phone but never booked. Shortest list to highest-value pull-through.
Treatment plans about to drift
Verbal commitments past day 4, 6, 7 - with procedure codes and dollar amounts.
Payment friction queue
Patients with copay or coverage uncertainty before tomorrow's appointments. Routed to the financial coordinator.
Cross-location benchmarks (DSO)
No-show rate, recall conversion, treatment plan velocity, new-patient conversion across locations.
What lands in Dentrix, Eaglesoft, Open Dental, or Curve when the call ends
New patient inquiry
- Patient record created with name, DOB, insurance carrier, primary concern
- Requested provider and source captured
- Scheduled or unscheduled flag set
- Callback task created if no slot booked
Recall confirmation
- Appointment status updated (confirmed, rescheduled, cancelled)
- Reason captured on the patient record
- No-show risk flag refreshed on the patient profile
- Retry cadence updated for hygiene reactivation
Treatment scheduling
- Treatment plan status moved (presented to accepted)
- Procedure codes referenced and scheduled date written back
- Follow-up task created if patient said "let me check my calendar"
- Plan deadline tracked against verbal commitment
Billing and AR question
- Balance discussed and payment plan offered captured
- AR note added to the patient record
- Dispute flag set if the patient pushed back
- Manager queue routing if language escalates
Complaint
- Escalation logged on the patient record
- Manager task created in the PMS
- Follow-up promise written with deadline
- Pattern flag if it's the second complaint in 60 days
The lost-revenue math
A 5-chair single-location practice doing 60 calls a day. Three numbers a CFO will recognize - and a fourth that scales across a 12-location DSO.
Three QueSee seats run $210 per month. Recovering one missed recall a week pays for the year. Recovering one no-show pays for the month. For a 12-location DSO at 3 seats per office ($7,560 / month), avoided headcount alone - one fewer front-desk hire at the busiest location at $42,000 to $55,000 a year - covers it. Hiring a part-time QA reviewer at $35,000 to $45,000 a year buys a 5% sample. QueSee is 100%.
How QueSee performed at high-volume scale. Dental case study in flight with a piloting practice.
360 Broadband - 8,000+ inbound calls per month, 25+ agents
Every phone system. Every PMS. 140+ pre-built connectors.
RingCentral, Weave, Mango Voice
Same-day setupPre-built connectors for the phone systems dental practices already run. Audio in, structured intelligence out. Zoom Phone, Vonage, GoTo Connect, 8x8, NextivaONE, NetSapiens, 3CX, and Twilio also covered.
View RingCentral, Weave, Mango Voice IntegrationDentrix and Dentrix Ascend
5-10 working daysSmart Notes for narrative, Quick Notes for tags, Treatment Plan status fields, and Appointment Notes written back when the call ends. Direct integration on Dentrix Ascend, push-API for Dentrix legacy.
View Dentrix and Dentrix Ascend IntegrationOpen Dental
5-10 working daysDirect integration. Structured updates to the patient record, treatment plan, and recall fields land in the PMS the moment the call ends. The front desk stops typing.
View Open Dental IntegrationEaglesoft, Curve, Denticon
5-10 working daysEaglesoft, Curve Dental, Denticon, Carestream, and ClearDent connect through the push-your-calls API. Notes, tasks, treatment plan status, and AR flags land in the patient chart. Ask for the field-mapping matrix.
View Eaglesoft, Curve, Denticon IntegrationBuilt for HIPAA from day one
Patient call data is regulated. We treat it that way - and we say what we do plainly. The first signal a regional manager scans for is a signed BAA. Here it is up front.
Common questions from dental practices
See it on the practice's calls.
Run the trial on 14 days of patient calls. Hand the patient list to the office manager. See if the at-risk flags become real no-shows, real recalls, real revenue. $70 per agent per month. If it's not a fit, we say so on the call.