Conversation Intelligence for Telecom & Cable Operators
Cord-cutting is accelerating. Bundle erosion is real. And your QA team can only listen to a fraction of the calls across your sites. QueSee analyzes 100% of customer conversations and tells you exactly where you’re bleeding subscribers — and how to stop it.
Proven with broadband operators — now adapted for telecom & cable at scale
Your Subscribers Are Leaving Faster Than You Can Replace Them
Cord-cutting, bundle erosion, and aggressive fixed wireless competition are reshaping telecom. Thousands of hours of customer calls hold the answers — but nobody’s listening.
Cord-Cutting Is Accelerating
T-Mobile adds 400K+ broadband subs per quarter. Streaming replaces cable bundles. Your triple-play is becoming a single-play — and every downgrade is a churn risk you’re not tracking through the call center.
T-Mobile quarterly earnings 2024
Multi-Site QA Is Broken
Five call centers, three outsourcers, one QA framework that nobody follows the same way. Your analysts score the same call differently across sites. You have zero visibility into consistency at scale.
COPC 2024
Regulatory Compliance Gaps
FCC, state PUC, and consumer protection rules require specific disclosures and handling procedures. You’re sampling 5–10% of calls and hoping your agents get it right on the other 90%.
SQM Group, ICMI, COPC 2024
Bundle Erosion Hides Churn
A subscriber downgrades from triple-play to internet-only. Technically still a customer. Actually halfway out the door. Your churn reporting misses these “revenue churn” signals until it’s too late.
TSIA 2024
Everything You Need to Fight Cord-Cutting and Keep Subscribers
100% Call Coverage Across Every Site
One AI model scoring every call at every location — consistently. No more hoping your outsourced center in Phoenix follows the same standards as your HQ team. From 5-10% sampling to 100% coverage overnight.
From 5-10% to 100% coverage
Learn morePurpose-Built for Telecom Conversations
Understands billing disputes, outage reports, service provisioning, bandwidth complaints, and retention scenarios out of the box. Knows the difference between a billing question and a cancellation signal.
Configure detection in plain English
Learn morePredict Who’s Cutting the Cord
Identify subscribers showing cord-cutting behavior before they cancel: bundle downgrades, repeated billing calls, competitive mentions. Get a daily list of at-risk accounts with specific save plays.
3–4 weeks early detection
Learn moreMulti-Site Agent Coaching at Scale
Same-day coaching insights across all your locations. Spot regional performance gaps. Know which site needs attention before agent turnover tells you.
Same-day feedback loop
Learn moreAsk Questions, Get Answers Instantly
Ask Q lets your operations team type: “What’s driving cancellations in the Southeast region?” or “Which agents are mentioning competitor offers?” Instant AI-generated reports. No analyst required.
Learn moreCompliance Monitoring on Every Call
Automated regulatory compliance checking across 100% of calls. FCC disclosure requirements, state PUC rules, consumer protection scripts — flagged instantly when an agent misses a step.
100% compliance monitoring
Learn moreWhat About Subscribers Who Downgrade Instead of Cancel?
In telecom, churn doesn’t always mean cancellation. A subscriber drops video, then phone, then downgrades internet speed. By the time they cancel entirely, you’ve been losing revenue for 18 months. QueSee connects call sentiment with billing and usage patterns to catch revenue churn early.
QueSee integrates with your billing and CRM systems to track the full subscriber lifecycle. When a triple-play customer calls about their bill, downgrades to double-play, and their usage drops 40% — QueSee flags them as high-risk before they take the final step. Call intelligence plus billing intelligence means you see both sides of the churn problem.
If We Can Reduce Churn 4.2% for a 20K-Subscriber ISP, Imagine What 100% Visibility Means for Your 200K+ Subscriber Base
360Broadband - 20,000+ subscribers
“QueSee transformed how we understand our customers. The insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
Works With Your Existing Telecom Stack
VoIP Systems
Same day setupDirect call ingestion from VoIP.ms, Atheral, 3CX, RingCentral, Intermedia, VitalPBX, Switchvox, and more. Works with any system that records calls.
View VoIP Systems IntegrationBilling & OSS
1–2 day setupConnect Sonar, NISC, or your billing system for subscriber-level intelligence. Pull account history, bundle composition, payment patterns, and service changes.
View Billing & OSS IntegrationCRM Platforms
1–2 day setupSync with HubSpot, Sonar, NISC, or your CRM. Churn risk scores, call intelligence, and auto-generated call notes flow directly into agent screens and retention workflows - no manual note-taking after every call.
View CRM Platforms IntegrationNetwork Intelligence
1–3 day setupPreseem integration correlates call data with network quality. When a subscriber calls about service issues, QueSee already knows about degradation in their area.
View Network Intelligence IntegrationIs QueSee Right for Your Telecom Operation?
We built QueSee for operators who are serious about reducing churn and improving CX at scale. Here’s who gets the most value.
See What QueSee Means for Your Job
VP of Customer Experience
“Five sites, three outsourcers, data in 8 systems. Every region handles retention differently. And 40–60% of churning subscribers never even call — they just cut the cord.”
- Unified view across all call centers and outsourced operations
- Consistent QA scoring from one AI model — regardless of site or agent
- Churn risk scores that include bundle erosion and competitive intelligence
- Revenue impact tracked in dollars across every region
Live Across All Sites in 2 Weeks. ROI in 5.
Connect
Connect your VoIP systems, billing platforms, and CRM across all sites. Pre-built integrations mean your IT team spends days, not months. One configuration covers every location.
Analyze
QueSee begins processing 100% of calls across every site. Telecom-trained AI scores each call, detects churn signals, flags compliance issues, and builds subscriber risk profiles.
Act
Your retention team gets daily at-risk subscriber lists with save plays. Your QA team reviews flagged calls instead of random samples. Regional managers get real-time dashboards for their sites.
Enterprise-Grade Intelligence, Accessible Pricing
Enterprise speech analytics competitors charge $150K–$500K/year and take 3–6 months to implement. QueSee delivers the same intelligence at a fraction of the cost — live in 2 weeks.
Pro
- 100% quality control coverage
- Automated call scoring & insights
- Proactive churn prediction
- Advanced scoring & coaching
- 'Ask Q' plain-English analytics
- Custom detection rules — configure in plain English
- Advanced analytics & custom reports
Enterprise
- Everything in Pro, plus:
- Multi-site deployment & management
- Custom compliance monitoring rules
- Custom workflow automations
- Custom API integrations
- Dedicated success manager
- On-premise deployment option
- SLA guarantees
Essential
- 100% quality control coverage
- Automated call scoring & insights
- Proactive churn prediction
- Near instant coaching — not next quarter’s review
- Reporting & analytics
- Phone system integration
5-week ROI guarantee. If we don’t prove ROI, you don’t pay. No 12-month commitment required to start.
See What 100% Visibility Looks Like Across Your Entire Operation
If we can reduce churn 4.2% for a 20,000-subscriber ISP, imagine what 100% visibility means for your 200,000+ subscriber base. Let’s talk about your operation.