Purpose-Built for ISPs

ISP Call Intelligence That Actually Understands ISPs

The only AI that connects your calls to your billing data to your network data — and tells your team exactly which subscribers to save and how.

4.2%

Churn Reduction

$45K+

Monthly Savings

100%

Call Coverage

2 Weeks

To Go Live

Start Free Trial Get Your Free CX Audit

Industries:ISP & Broadband Telecom & Cable Utilities BPO & Contact Centers Healthcare Banking & Financial Legal Dental & Medical Field Services Property Management

Trusted by ISPs from 2,000 to 200,000+ subscribers

360Broadband

(20K+ subs)

ASI Network

Plains Internet

Cal.net

SCBroadband

OsirNet

THE PROBLEM

You Can’t Fix What You Can’t See

ISPs generate thousands of hours of call recordings every month. Almost all of it goes unheard. Here’s what that costs you.

The 5-10% Problem

Your QA team reviews 5–10% of calls and calls it quality assurance. The other 90% contain patterns you’re missing — agent issues, churn signals, coaching opportunities. All invisible.

5–10% of calls reviewed

SQM Group, ICMI, COPC 2024

The Hamster Wheel

Nobody reviews the call. The agent moves on. The subscriber cancels. Then you spend $350–$700 to replace them. It costs 5–7x more to acquire a new subscriber than to keep one.

$350–$700 SAC

S&P Global 2024

5:1 to 7:1 ratio

HBR / Bain

Too Late to Save Them

By the time they call to cancel, 60–70% have already decided. And 40–60% never call at all — they just disappear. Your retention team is playing defense against subscribers who’ve already made up their minds.

60–70% already decided

TSIA 2024

40–60% cancel without calling

McKinsey 2023

The Calibration Argument

Three QA analysts score the same call three different ways. Two-hour calibration meetings. Inter-rater reliability sits at 50–65%. Your QA data is inconsistent, and everyone knows it.

50–65% inter-rater reliability

COPC 2024

CAPABILITIES

Everything You Need to Stop Losing Subscribers

Hear Every Call Without Listening to Any

ISP-trained AI analyzes 100% of your calls automatically. Understands packet loss, modem resets, FTTH provisioning, and scores each call against the right criteria.

From 5-10% to 100% coverage

Learn more

Built for ISPs, Not Retrofitted

Smart detection that fits your SOPs — finds churn risk, competitive threats, compliance gaps, and service issues on every call. Need to flag something new? Just describe it in plain English.

Configure detection in plain English

Learn more

Know Who’s Leaving Before They Call

Churn prediction with save plays: 47 subscribers to call today, ranked by risk — with specific reasons and recommended retention offers for each.

3–4 weeks early detection

Learn more

Coaching Insights After Every Call

Same-day coaching insights from every call. Spot struggling agents before they burn out. Reduce feedback delay from 2–3 weeks to same-day.

Same-day feedback loop

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Ask Questions in English, Get Answers in Seconds

Ask Q lets you type plain-English queries: “What’s causing churn this month?” “Which agents need coaching?” Instant AI-generated reports. No SQL, no analyst.

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Change Your Scoring Rules in a Sentence

Update SOPs and scoring criteria through text descriptions. Operations teams can adapt scoring as business priorities change. No coding required. Eliminates 2-hour calibration arguments.

Learn more

SILENT CHURN

What About the Subscribers Who Never Call?

40–60% of churning subscribers cancel without ever calling. They just disappear. Call intelligence alone can’t catch them. That’s why QueSee connects to your billing and usage data too.

40–60%

Cancel without calling (silent churn)

40%

Usage drop triggers risk flag

Tickets/month signals at-risk

QueSee’s Sonar integration pulls billing, usage, and payment data. When a subscriber’s data usage drops 40%, their payment is 15 days late, and they’ve filed 3 tickets in a month — QueSee flags them as at risk even if they haven’t picked up the phone. Call intelligence + billing intelligence = both sides of the churn problem.

PROVEN RESULTS

They Were Losing Subscribers They Could Have Saved

360Broadband - 20,000+ subscribers

“QueSee transformed how we understand our customers. The insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
- Drew Beverage, COO, 360Broadband

Read Full Case Study

Metric

Before

After QueSee

Call Coverage

5-10% (manual)

100% (automated)

QA Time

40 hrs/month

4 hrs/month

Churn Prediction

0% (no capability)

75% accuracy

Monthly Savings

$45K+

Customer Satisfaction

Baseline

+32% improvement

INTEGRATIONS

Works With Your Existing ISP Stack

VoIP.ms

Same day setup

Direct call ingestion from your VoIP.ms account. Real-time call forwarding and recording analysis. Co-developed with VoIP.ms engineering team.

View VoIP.ms Integration

Sonar

1–2 day setup

Pull billing, usage, and payment data for silent churn detection. Subscriber-level intelligence that connects call behavior to account health.

View Sonar Integration

Calix

1–2 day setup

Network event correlation with call data. When a subscriber calls about slow speeds, QueSee already knows about the outage in their area.

View Calix Integration

Atheral

Same day setup

VoIP switching platform integration for call routing and recording ingestion. Co-exhibited at WISPAPALOOZA 2025.

View Atheral Integration

Is QueSee Built for You?

We built QueSee for a specific type of company. Here’s who gets the most value.

You have 2,000+ subscribers (WISP or regional ISP)

You have 3+ people taking customer calls

You’re losing subscribers you think you could save

Your QA process is manual or nonexistent

You use VoIP (any provider — VoIP.ms, Atheral, or others)

You’re tired of learning about churn from last month’s spreadsheet

You want to see results in weeks, not quarters

Sound like you? Calculate your potential savings.

BUILT FOR YOUR ROLE

See What QueSee Means for Your Job

VP of Customer Experience

“Data in 3 systems. Agents don’t know about outages. Multi-site QA is inconsistent. And 40–60% of churning subscribers never even call.”

$540K+annual revenue preserved

Unified view of call + billing + network data across all your sites
Churn risk scores with specific reasons and save plays
Revenue impact tracked in dollars, not just percentages
Multi-site QA consistency from one AI model

See the VP CX View

HOW IT WORKS

Live in 2 Weeks. ROI in 5.

Week 1

Connect

Connect your VoIP system, Sonar, and Calix. Pre-built integrations mean your IT team spends less than 4 hours total. No professional services. No consultants.

Week 2

Analyze

QueSee starts processing 100% of your calls automatically. ISP-specific AI begins scoring, detecting churn signals, and building subscriber risk profiles.

Week 3+

Act

Your retention team gets daily at-risk subscriber lists with specific save plays. Your QA team reviews flagged calls instead of random samples. Your managers get same-day coaching insights.

PRICING