Product Updates

What's New in QueSee

Name: QueSee
Rating: 4.8 (50 reviews)
Author: QueSee.ai

Since January, we shipped 30 improvements based on feedback from ISPs like yours. Here's what changed.

March 2026

NewMarch 27, 2026

Sonar Retain Live Assist: Full Subscriber Context on Every Call

Powered by Sonar Retain, a floating card shows your subscriber's satisfaction score, churn risk, network health from Preseem, recent call history, and open commitments — before you pick up. Pops out as its own window and follows across every screen. Everything your team needs to handle the call right, pulled directly from Sonar.

FinderFileEditView

Wed 10:42 AM

app.quesee.ai/dashboard

Incoming call...

Before

Subscriber calls in. Agent picks up and starts searching — Sonar for the account, Preseem for network issues, billing for the balance. By the time they have context, the subscriber has been waiting.

Now

Satisfaction score, churn risk, Preseem network status, recent calls, and open follow-ups appear before picking up. Account details pulled live from Sonar. No more toggling between systems mid-call.

Open Live Assist

NewMarch 27, 2026

Live Assist: Know Who's Calling Before You Pick Up

A floating card shows the caller's name, account status, open tickets, and service details — pulled live from your CRM before you pick up. Direct links to Sonar, Preseem, and Calix with one click. Available if your phone system is Intermedia, RingCentral, Atheral, NetSapiens, Skyswitch, Switchvox, or NICE inContact — no additional setup required.

FinderFileEditView

Wed 10:42 AM

app.quesee.ai/dashboard

Incoming call...

Before

Customer calls in. Agent picks up: "One moment while I look up your account..." Opens Sonar, checks Preseem, pulls up billing. Customer waits.

Now

Account info, open tickets, and CRM links appear the moment the phone rings. Works with Sonar, NISC, Preseem, Calix, HubSpot. No extension, no install — opens in your browser.

Open Live Assist

NewMarch 20, 2026

Your QueSee, Now in 4 Languages

The entire platform is now available in English, Spanish, French, and Portuguese. Every menu, label, scorecard, and report — fully translated. Your team picks their language from the header and everything switches instantly.

Dashboard

Overview

Agents

Call Score

Overview

94%

1,247

🇺🇸English

🇪🇸Español

🇫🇷Français

🇧🇷Português

Before

Platform only available in English. Team members who think in another language have to work harder to navigate and understand details.

Now

Full platform in English, Spanish, French, and Portuguese. Everyone works in the language they're most comfortable in.

“Half our agents are native Spanish speakers. Having the platform in their language means they actually engage with it now — the difference was immediate.”

Switch language

NewMarch 10, 2026

Never Lose Track of a Follow-Up Again

Callbacks and follow-ups are now automatically tracked from call to resolution. Your team stays on top of every commitment — with due dates, status updates, and links to both calls. Truck rolls included.

Sarah M.2:34 call

“We'll send a truck roll by Thursday”

10:42 AM

Before

Follow-ups tracked in spreadsheets, sticky notes, or memory. Easy to lose track when things get busy.

Now

Every commitment is automatically captured and tracked to resolution. Nothing falls through the cracks.

“Before this, follow-up commitments lived in people's heads or sticky notes. Now they're tracked automatically — nothing slips.”

View Follow-ups

NewMarch 9, 2026

Full Transparency Behind Every Score

Click any scoring criterion to see the exact calls and reasoning behind the number. Plus: calls that don't apply to a criterion now show "N/A" instead of affecting averages — so scores reflect reality.

Agent Scorecard

Greeting

91%14 calls

Empathy

72%12 calls

Technical Knowledge

N/A

Resolution

88%15 calls

Before

Scores are a number without context. Hard to know what to focus on for growth.

Now

Every score links to specific calls with clear reasoning. Easy to see strengths and where to grow next.

View scores

NewMarch 8, 2026

Your Scoring Gets Smarter — Automatically

QueSee spots patterns in your calls and suggests scoring improvements — better criteria wording, new flags, fewer false positives. Review changes with a side-by-side diff and approve with one click.

Scoring SuggestionCriteria #4

“The scoring suggestions save us hours of manual tuning. QueSee spots patterns we'd never catch on our own.”

Review suggestions

NewMarch 7, 2026

Get Notified Your Way — Email, Chat, Tickets

Notification rules now reach your team through email, Slack, Google Chat, and CRM tickets — in addition to Microsoft Teams. Set up alerts once, and the right people get the right information wherever they work.

Teams

G. Chat

Ticket

Slack

All channels notified automatically

Before

Alerts only go to one channel. Some team members miss important updates.

Now

Same rule, five destinations. Everyone stays in the loop — on the platform they already use.

Set up alerts

NewMarch 6, 2026

Full Visibility Into Door Knocking Interactions

Your field team can now capture door knocking conversations right from their phone — one tap to start, one tap to stop. Recordings auto-upload when back on Wi-Fi and flow through the same insights engine as your call center. See what's working, share best practices, and give your field reps the same coaching opportunities as the rest of the team.

Before

Door-to-door conversations happen in the field with no way to capture insights or share what works.

Now

Every door knock interaction is captured and analyzed — your field team gets the same insights and coaching as everyone else.

Learn more

NewMarch 6, 2026

One Quality Standard Across Every Channel

Calls, Freshdesk tickets, and field recordings — all scored through the same engine with the same standards. Your entire team benefits from consistent, fair feedback no matter how they interact with subscribers.

Calls

Tickets

Field

“Our billing and support teams used to feel like they were measured differently depending on who reviewed their calls. One standard changed that overnight.”

View scored calls

NewMarch 5, 2026

See Your Retention Impact in Real Dollars

The new Analytics tab shows monthly revenue retained — by month, by subscriber count, in actual dollars. Share it with leadership to showcase your team's impact.

Revenue Retained This Month

MonthSubs RetainedRevenue

Jan8$7,200

Feb12$10,800

Mar14$12,450

Before

Retention results are hard to quantify. The team's impact goes unrecognized.

Now

Monthly revenue retained, broken down clearly. Your team's work speaks for itself.

View analytics

NewMarch 4, 2026

New: Aircall, Fibersmith CRM, and Sonar Call Notes

Three new integrations that work with what you already have. Aircall connects in minutes. Fibersmith CRM brings subscriber context to every call. Call notes flow back to Sonar automatically — no manual entry needed.

ImprovedMarch 2, 2026

Small Improvements That Add Up

Sticky date filters that remember your selection. Smarter sampling options. Cleaner printed reports. Scheduled reports delivered directly to your team. Every plan now includes subscriber insights.

See It In Action

Every feature above is live today. Start a free trial and see how QueSee fits your team.

Start Free Trial Book a Demo