100% QA Coverage Across Every Client, Every Agent
Your QA team reviews a fraction of calls and hopes the sample is representative. QueSee scores every call, across every client program, with consistent AI - so you stop guessing and start proving quality at scale.
Built on proven ISP technology - now adapted for BPO operations
Multi-Client QA at Scale Is Broken
You manage thousands of agents across dozens of client programs. Each client has different scorecards, different SLAs, different expectations. Your QA team can't keep up - and your clients know it.
The 5-10% Problem - Multiplied
Your QA team reviews 5-10% of calls per program. Multiply that across 15 client accounts and you're guessing everywhere. One missed pattern costs you a client contract worth more than your entire QA team's salary.
Industry average
SLA Compliance Is a Fire Drill
Client A wants 90% CSAT. Client B measures first call resolution. Client C cares about handle time. You're running separate reports for each one, stitching data together manually, and crossing your fingers before the monthly business review.
BPO operator estimates
Coaching Across Programs Is Impossible
You have 800 agents across 12 programs. Your supervisors review 5 calls per agent per month - if they're lucky. Agents on struggling programs don't get coaching until it's too late. By then, attrition has already spiked.
Industry average
50-65% inter-rater reliabilityCOPC 2024
Client Reporting Eats Your Week
Monday: pull data. Tuesday: format reports. Wednesday: explain why the numbers look off. Thursday: the client asks for a different cut. Friday: start over. Your QA leaders spend more time building reports than improving quality.
BPO operator estimates
Everything You Need to Deliver Quality at Scale
100% QA Across Every Client Program
Score every call, every agent, every program - automatically. No more sampling. No more cherry-picking. Every client gets verifiable 100% coverage with consistent AI scoring.
From 5-10% to 100% coverage per client
Learn moreClient-Specific Scoring Models
Each client program gets its own scorecard, trained on their SOP requirements. Update scoring criteria by describing changes in plain text - no engineering tickets, no 2-week wait.
Unlimited client scorecards
Learn moreAutomated SLA Dashboards
Real-time SLA compliance tracking across every program. CSAT, FCR, AHT, quality scores - all in one view. Know where you stand before the client asks, not after.
Real-time SLA visibility
Learn moreCross-Program Agent Coaching
Same-day coaching insights from every call. Identify agents who need help across any program. Reduce feedback delay from weeks to hours. Lower attrition by making agents feel supported, not surveilled.
Same-day coaching feedback
Learn moreNatural Language Reporting (Ask Q)
Type questions in plain English: "Which program had the most SLA misses this week?" "Show me bottom-performing agents on the TelcoMax account." Instant answers, no analyst required.
Learn moreClient-Ready Reports in One Click
Generate polished, client-facing QA reports with a single click. Branded, formatted, and ready for the monthly business review. Stop spending 20 hours a week building reports manually.
20+ hrs/week saved on reporting
Learn moreWhat About the Clients Who Don't Escalate?
Client attrition in BPO rarely starts with a formal complaint. It starts with a quiet erosion - scores slipping 2% a month, handle times creeping up, CSAT trending down. By the time they bring it up in the QBR, they've already talked to your competitor. QueSee catches the drift before it becomes a conversation.
QueSee continuously monitors quality scores, sentiment trends, and SLA adherence across every program. When Client X's CSAT drops 3 points over two weeks, or handle time trends up across a specific team - QueSee flags it before it becomes a line item on the client's exit checklist. Proactive quality management means you fix drift before your client notices it.
Built on Proven ISP Technology - See What QueSee Can Do for Your BPO Operation
360Broadband - 20,000+ subscribers
“QueSee transformed how we understand our customers. The insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
Works With Your Contact Center Stack
NICE InContact
1–2 day setupPull call recordings and agent metadata from NICE CXone. Automatic program-level tagging and routing to the correct client scorecard.
View NICE InContact IntegrationRingCentral
1–2 day setupEnterprise UCaaS integration with call recording pull. Works with your existing RingCentral deployment across all client programs.
View RingCentral IntegrationAircall
Same day setupCloud phone system integration. Calls processed the moment they end. No manual exports needed.
View Aircall IntegrationAny VoIP / PBX
1–3 day setupAPI-first architecture connects to any telephony system. SIP recording, cloud PBX, on-prem — if it generates call recordings, QueSee can analyze them. Generic SFTP support for any Asterisk-based PBX.
View Any VoIP / PBX IntegrationIs QueSee Right for Your BPO?
We built QueSee for operations teams that need consistent quality across multiple client programs. Here's who gets the most value.
See What QueSee Means for Your Job
VP of Operations
“12 client programs, 800 agents, 3 QA analysts. We sample 2% and hope for the best. When a client escalates about quality, we scramble to pull calls. It takes days to give them an answer.”
- Unified quality dashboard across every client program in real time
- Automated SLA compliance tracking - know where you stand before the QBR
- Client-specific scoring models updated in minutes, not weeks
- Proactive quality alerts before small drifts become client escalations
Live in 2 Weeks. Across All Client Programs.
Connect
Connect your telephony platform — NICE InContact, RingCentral, Aircall, or any VoIP system. Configure client-specific scorecards by describing your SOPs in plain text. Your IT team spends less than 4 hours total.
Analyze
QueSee starts scoring 100% of calls across every client program. Each call is evaluated against the correct client scorecard automatically. SLA dashboards populate in real time.
Act
Supervisors get daily coaching priorities. QA leads review flagged exceptions instead of random samples. Client success directors pull reports in one click. Program managers spot quality drift before clients do.
Pricing That Works at BPO Scale
Enterprise QA platforms charge $200K-$500K+ and take 6 months to deploy. QueSee gives you 100% coverage at a fraction of the cost - with per-agent economics that scale with your business.
Pro
- 100% QA coverage across all programs
- Client-specific AI scoring models
- Real-time SLA dashboards
- Cross-program agent coaching
- 'Ask Q' plain-English analytics
- Customizable Smart Fields & Flags
- Teams/Slack notifications
- Advanced security & compliance
Enterprise
- Everything in Pro, plus:
- Volume-based pricing for 200+ agents
- Custom client-facing report templates
- Custom API integrations
- Custom workflow automations
- Dedicated success manager
- On-premise deployment option
- SLA guarantees & uptime commitments
Managed Service
- Everything in Enterprise, plus:
- White-label QA reporting for your clients
- Dedicated QA intelligence analyst
- Quarterly business review support
- Custom model training per program
- Priority feature development
- Executive sponsor engagement
5-week ROI guarantee - if we don't prove ROI across your first client program, you don't pay. No long-term contract required to start.
See What 100% QA Coverage Looks Like Across Every Client
Schedule a consultation to see how QueSee works with your client programs, your telephony stack, and your team. We'll show you on your data - not a generic demo.